Customer Service in the Freight Industry

Customer Service is key to any business trying to survive in any industry. Keeping existing clients and bringing new ones is challenging but maintaining the quality of customer service and its efficiency has become second nature to Ramon USA.

We’ve been in business for more than 31 years. Providing the best quality and customer satisfaction. We understand that you work hard for your business to thrive. We are here to help make cargo insurance the easiest and simplest part of your business. We make sure that we provide you with the best coverage with the fastest process with the absolute best quality and customer service.

Below are just a few testimonials provided by our clients.

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Written by Iris Arden (Ramon Inc.)

Seaspan Corp and the Freight Industry

Seaspan Corp. is the worldwide leader in independent container shipping management and ownership. They are dedicated to providing an unmatched level of quality and service to all of their customers. And as part of their dedication, they have now informed that they are acquiring the controlling shares of Greater China Intermodal Investments LLC which is a China-based joint venture with firm Carlyle Group.

This will give the company an even bigger share on the charter market. Julie Steinberg from WSJ writes that this $450 million-dollar deal will bring Seaspan 18 container ships. This would jumpstart into a bigger acquisition strategy. Currently, Seaspan is the world’s largest containership lessor by cargo-carrying capacity. According to Alphaliner, the combination of companies would compose 8% of the market and along with the charter demand, leasing prices will go up.  Adding the revenues of the companies along with the $250 million investment that was infused from Canada’s Fairfax Financial Holdings Ltd., this will give Seaspan the financial advantage and positioning within the freight industry.

The Combined Fleet of SSW and GCI

Seaspan GCI Combined
Vessels (including newbuilds) 94 18 112
Fleet TEU (including newbuilds) 701,900 204,000 905,900
TEU-Weighted Avg. Remaining Charter Period  5.2 years 5.4 years 5.2 years
TEU-Weighted Avg. Vessel Age 6.1 years 2.6 years 5.4 years
Avg. Vessel Size 7,500 TEU 11,333 TEU 8,100 TEU
Future Contracted Revenue (US$) $4.3B $1.3B $5.6B


When shipping your cargo always make sure to have the best insurance coverage and policy for your shipment. At Ramon Insurance we provide clients the best rates, services, and coverages every time guaranteed.

By Iris Arden (Ramon Inc.)


Freight Statistics and the Importance of Freight Insurance


According to the Bureau of Transportation Statistics which is update every 5 years, the movement of freight in the domestic and international trade during 2013 was 55 million tons of freight daily. And as the demand of freight transportation grows so does the concern for safety. Freight Insurance is an integral part of freight transportation.

Large trucks during 1990 to 2013 accounted for almost all freight transportation fatalities by 95.8%, and the majority of related highway fatalities involved passenger vehicles. Most hazardous material are transported by truck, and if there is an accident the damage is huge. About 2% of incidents in 2014 were accident related which composed 80.9% of all property damage.

This is just in trucking transportation so imagine the amount of damages and risks that take place during air transportation or ocean. Ramon USA (Ramon Inc.) offers the best coverages for your cargo during transit that will give you piece of mind. With the best rates and quality, we work with the best claim adjusters in the world with over 55 years of experience. Your claim is processed in just 7 days with 24-7 updates.

Written by Iris Arden (Ramon Inc.)